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Date: 19:21:15 on Friday, March 10, 2017
Name: cougar
Subject: Try software approach first

It's easier, less physically invasive, and ultimately safer. A red X on the sound could mean disabled device, no driver, or need of driver update. That last round of updates could have snafu'd the sound. MS is far from perfect with updates. Sometimes they fix one thing and break another.

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