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Dalek, I made the mistake of calling Samsung....lol
Never do that unless you want your time wasted.
Instead, go to the links Vic provided...and soon a "popup" window will appear asking if you need help via the "chat window".
Chat away...these people know their stuff and will post the appropriate firmware upgrade link....as well as the firmware upgrade procedure link....within the chat window.
All you need for them is the TV model # and serial #.
Takes about all of < 10 minutes.
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